Straight answers.
The things people ask before booking, and a few worth knowing anyway.
Good to know
Questions we get asked.
How do quotes work?
Free, with no obligation. Call, email or send the form with a few details and we come back with a real number, usually the same day.
Who does the work?
Our family. Bright-Side is family owned and run, so you deal with the same people from the quote through to the walkthrough.
Are you insured?
Yes. Liability coverage applies to every residential and commercial job, and documentation is available on request.
What areas do you serve?
Norfolk County, Brant, Oxford, Haldimand, Hamilton, Burlington, Oakville, Milton, Toronto, Markham, Cambridge, Kitchener, Waterloo, Guelph, London, and cottage country from Bancroft. The full list with links is on the service areas page.
What are your hours?
Monday to Friday 7am to 7pm, weekends 9am to 6pm. Commercial work can happen outside your own trading hours.
What happens if the weather turns?
If conditions are unsafe or would wreck the result, we reschedule at no charge and tell you as early as we can.
Are your products safe for kids, pets and gardens?
Yes. Everything is biodegradable, and we rinse thoroughly around planting beds and lawns.
Do I need to be home?
Not for exterior work, provided we have safe access. Interior window cleaning needs someone to let us in.
How do I pay?
On completion unless we have arranged otherwise. Commercial customers can set up recurring invoicing.
What if something is not right?
Tell us before we leave, or call right after, and we will come back and fix it. The walkthrough at the end of every job exists for exactly this.
Do you offer bundle pricing?
Yes. Windows, gutters and washing booked together always beats booking them one at a time.
How far ahead should I book?
A week or two is usually plenty. Spring and fall are busiest, and cottage openings in May book out fastest.
Get started
Ready for the bright side?
Quotes are free and there is no obligation. Tell us about your property and we will get back to you fast, seven days a week.